clickworker.com

FAQ – Frequently Asked Questions

Still have questions? Before contacting us you might want to look through the questions and answers in this section.

Please click on the questions in order to read the answers.

Order Placement

Which URL do I use to login as a client?
The direct link to our services is
http://www.clickworker.com/en/product-wizard/ or
visit our website at: www.clickworker.com and click on “Login”.
What is the easiest way to place multiple text orders?
For topically similar texts you can use the “New Topic” button in the job wrapper. Simply add the next title and copy in the instructions towards the bottom of the page.
How long does it typically take before I receive my completed text order?
Processing time can vary greatly depending on the order. For the most part, short texts are usually written within just a few days. Longer text may require more time, mostly depending on the amount of research the clickworker has to do.
How do you process my order?
After receiving your order, we create a job container that is visible to the clickworkers who have qualified to work on orders of the type you placed (e.g. “Create a text in Spanish”). Instructions for the tasks are visible ahead of time. Be sure to make your instructions clear and concise. This is something we check before adding your job to the queue.
Can I order research jobs?
At the moment, we are only able to take on address Web research directly through our online shop. Other research orders must be made by contacting us at helpdesk-us@clickworker.com with a note about the specifics about your project and your phone number for any additional questions we may have.
I am not a company. Can I place orders being an individual?
Yes. Simply enter your first and last name as your company name.
What documents do I need to upload for the resume critique?
Please upload your resume and cover letter.

Accepting the Result and Quality Control

How can I assure that the results meet my requirements?
As soon as the order is completed you can see the results and check if your requirements have been met. During order placement you have the option of choosing internal quality controls. One way to do this is to have an editor, a second clickworker who proofreads and, if necessary, corrects the work of the author. If you chose to use this option you will receive the finished product only after it has been checked by the editor.
What do I do if I am not satisfied with the results?
If you find that your requirements have not been satisfied you can reject the text with a detailed explanation. The author will then have the opportunity to go back and fix the text. The revised text is then quality checked by us. We decide if it is acceptable for redelivery or if a different author should be asked to write the text. In either case, you only pay for the text you accept.
How can I be sure that the texts I receive do not violate someone’s copyrights?
As our client you receive all usage rights for your content. We also utilize copyscape.com for all text deliverables to check for plagiarism.
How do I receive the results of my order?
As soon as an order is completed you will ber able to access it menu item “Completed Orders”. There you can export your order, using a variety of formats (xml, csv, txt).

Payment

What is the cost of my order?
Pricing for text creation, SEO texts and translations vary based on the number of words and the control mechanisms. The specific prices are published in our service sites.
How do I receive an invoice?
You can download an invoice after we accepted your order.
What Payment Methods can I use?
Clickworker supports payment through PayPal, wire transfer, credit and debit.

Technical Issues

The Website does not display correctly. Do I need to use a specific web browser?
Different Web browsers may display pages differently, and sometimes even incorrectly. Clickworker is continuously working on increasing the cross-browser compatibility of our entire site. At the time of this writing, we recommend the use of the current versions of Microsoft Internet Explorer, Mozilla Firefox, or Apple Safari to use our site. That being said, even different release versions of the same Web browser may display a web page differently.


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