Mystery Shopping

Mystery Shopping – Definition

The term Mystery Shopping describes a method of testing the quality of services in which previously trained persons act as normal customers. These “normal customers” then evaluate the quality of the experienced service based on defined criteria. Testers can be amateurs in the field of services, but also experts. As a rule, test buyers are placed by agencies specializing in this field. Less often, the company management itself selects test customers to evaluate the services.

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Google Search

Is Google misogynistic? The ranking for certain keywords certainly provides grounds for this suspicion. However, the phenomenon of unequal treatment isn’t really the fault of the algorithms but is a fundamental problem with the German language. And those who want to can ensure for themselves that the results list is free from discrimination.

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