Understanding a Chatbot in the Real World
Chatbots can be either powered with AI or completely script driven. They can provide customers with information from a knowledgebase, redirect customers to information or act simply as a means of gathering information.
Chatbots have two primary tasks: The first is understanding what the user is asking and the second is providing a response. If a chatbot cannot understand what the user is asking, they will automatically fail at the second task.
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How a Chatbot Works in the World of AI
The world of AI has helped to transform chatbots from a simple tool into one that is quite complex and intelligent. Current AI based chatbots are capable of so much more than their predecessors. In fact, AI chatbots, at their core, are “taught” through programmed responses but the advantage they have over non-AI systems is that they can learn and become smarter over time.
Normal chatbots work on a simple script. They are great for obtaining answers when there are only a limited set of options available. AI chatbots paired with Natural Language Processing (NLP) do not require a script. Instead they learn what is right and wrong over time. These chatbots start with sample input data but they build on top of this.