What is Required to Get Paid?
When a Clickworker opens their account they must add payment details. These details will differ depending on what payment option they select or what is available to them. First, the worker must select which payment type they desire. Secondly, all workers must advise if they are a self-employed professional or freelancer. If the worker’s country requires them to use a tax number then they must select “yes” and add the number. Those in the USA have to add their SSN. If receiving payment via a platform the worker needs to add the associated email and/or link that account with their clickworker account.
Before opening an account, many potential workers want to know what the hourly rate is for working at clickworker. However, there isn’t an hourly rate as payment is for each job or microtask performed. Work done at clickworker isn’t done as a paid employee on a salary. For this reason, the amount that can be earned will vary. Tasks can earn anything from one euro to several tens of euros. The payment for a job depends on the following factors:
Required skill/qualification level
If any expenses are involved (purchase, travel etc)
Several other factors are involved that enable clickworker to set the payment rate for a job. These rates are re-evaluated to ensure they stay fair. Therefore, when it comes to how much someone can earn it will always vary. A worker who can only spare a few hours a week looking for and completing work will likely earn much less than someone who is checking and working several hours a day, several days a week. Additionally, people work at different paces, one worker may complete 50 tasks per hour, another may complete 30. This means their average hourly rate will be different. Other factors include jobs offered, qualifications passed, skills, and more.
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Workers in the SEPA region (with the exception of the UK) can be paid direct to their bank account. As the currency from clickworker’s bank to the worker’s bank is Euros then there is usually no fee involved. However, each worker should check with their bank just in case. Another option that is very popular is PayPal. Many people already have a PayPal account so adding and linking it to clickworker is often preferable. Payoneer is a great choice for those who can’t use PayPal or who simply prefer it. PayPal and Payoneer are available for most countries but not all. This decision is dependent on the worker’s country or the payment provider. PayPal is not available for workers in North America, workers residing there are paid in USD and via Payoneer only. Please note that these payment methods may change in the future.
The Process of Remuneration
The way in which a worker gets paid is dependent on the payment option. However, let’s start with the beginning of the process: When a job is completed it will show in the Work History and be assigned a status of In Review or Completed. In Review means that the job has been successfully submitted and is now waiting to be reviewed by someone. In some cases if a certain time period passes without review the job is marked as completed. Completed means that the job has been accepted and the payment for it will be made. Jobs that aren’t don’t pass quality checks are marked as Rejected. The Account History shows the date the job is ready for payment in the Payable On column. Once a job is complete and the payable date has been reached that job and any others will be included on the next bill run.
The bill run is the process where all data relating to paying workers is processed by clickworker head office. An invoice is produced and appears in the worker’s account. It shows all jobs done, the payment, and the payment and personal details of the Clickworker. The bill run will only take eligible accounts into consideration. Again, this process depends on the payment type selected:PayPal
This method requires the worker to have at least 10 EUR/USD waiting to be paid before the bill run is started. Payments are then made between Wednesday and Friday each week. Any accounts that have less than the minimum required will see the balance carry over. Once paid the balance will show in the worker’s PayPal account balance.Payoneer
Similar to PayPal, this method requires the worker to have 20 EUR/USD due to be paid. Again, payments are made between Wednesday and Friday each week with lower balances carried over. The payment will go through Payoneer and into the bank account attached to the Payoneer account.SEPA
This stands for Single Euro Payments Area. This area covers most of Europe, however, not all of these countries are able to be paid via SEPA for work done at clickworker. The UK is an example of one of these countries.
Solving Payment Problems
As with all technological processes, there can sometimes be issues. When there may be a known issue with the payment process, clickworker will communicate this to all affected workers as soon as possible. These situations are rare but can happen. Workers can rest assured that any problems they are having usually has a simple fix. Many of this is covered in the FAQs section of the solutions database. We’ll cover some of the more common ones here:No Pay and No Invoice
There can be several reasons for this: Minimum payment not reached, tax information incomplete, balance not yet payable, bill run hasn’t completed.
Payments Temporarily on Hold
For security reasons, if you make any changes to an account payments are held until the worker clicks on the link sent to them via email.
PayPal Verification Not Complete
Not completing PayPal verification can hold up payments. In some cases, workers may need to contact PayPal and/or clickworker for support.
If shown, the worker must contact support. This status is set by the support team and usually indicates an ongoing investigation or issue.
Invoice Received but No PayPal Payment
The cause is often because PayPal requires you to complete the Know Your Customer (KYC) procedure to ensure the worker can recieve international payments.
Payment Info is Fine but No Payment
Payoneer/PayPal payments should arrive by Friday afternoon CET, SEPA can take a few days. Causes: Incorrect payment details, PayPal rejection, Payoneer not properly linked.
W-9 Form Rejected
All US workers have to provide their SSN and a W-9 before remuneration. If not filled out or signed correctly it will be rejected.
It is important to note that these payment mthods can change. It’s best to check the clickworker forum or with the support team for the most up to date information.