Customer FAQ – Frequently Asked QuestionsStill have questions? Before contacting us you might want to look through the questions and answers in this section.
Please click on the questions in order to read the answers.
By using the Self-Service Marketplace (only for text creation, surveys and sentiment analysis)
or by placing an individual order and personal contact (managed service) to our sales team
If you have large, individual projects from any service areas offered, please contact our sales team. They will provide personal advice and discuss the project with you.
Questions regarding individual orders
- We determine the project specifications together with you.
- We develop a concept tailored to the individual needs of your project.
- We divide the project into individual, self-contained microjobs and put them on our job platform.
- The jobs are shown to, and quickly processed by the respectively qualified workers from our large network of Clickworkers.
- The results are subject to a quality control. Texts are also automatically checked for plagiarisms (by copyscape) and the specified keyword density.
- You will be sent the faultless results for approval.
Contact our sales team for personal consultation and project discussion.
AI Datasets for Machine Learning
Type of training data, number, regions/countries, formats, quality requirements.
Text length, text language, number of texts, quality requirements
SEO content services
Text length, text language, number of keywords per text, keyword density, number of texts, quality requirements
Topic of the survey, length of the survey, target group, number of required returns
Type of information to be researched, amount of information/ data sets to be researched or lists of topics or URLs to complete
Type of data to be categorized, information regarding the allocation criteria, categories requested, quality requirements
Type of files to be tagged, keywords, and number of keywords per file
Product Data Management
Language of the data which have to be extracted/digitized, type of data, form of data, number of the data which have to be extracted/digitized
Accepting the Result and Quality Control
Optionally, you will get access to an AWS server where we will upload your results and where you can access the results.
Questions regarding the Self-Service Marketplace
Information around the use of our Self-Service Marketplace, as well as the possibility to contact our marketplace customer support, is available at ourCustomer Support Desk