Customer FAQ – Frequently Asked Questions

Still have questions? Before contacting us you might want to look through the questions and answers in this section.

Please click on the questions in order to read the answers.

Placing orders

How can I place orders?
There are two ways to place orders for our services:
By using the Self-Service Marketplace (only for text creation, surveys and sentiment analysis)
or by placing an individual order and personal contact (managed service) to our sales team
Which method of ordering is best for me?
In the areas of standardized text creation (with and without keywords), survey tasks and sentiment analysis, it is more advantageous and favorable for you to enter the order using the Self-Service Marketplace.

If you have large, individual projects from any service areas offered, please contact our sales team. They will provide personal advice and discuss the project with you.

Questions regarding individual orders

Order Placement

What is the order procedure?
  • We determine the project specifications together with you.
  • We develop a concept tailored to the individual needs of your project.
  • We divide the project into individual, self-contained microjobs and put them on our job platform.
  • The jobs are shown to, and quickly processed by the respectively qualified workers from our large network of Clickworkers.
  • The results are subject to a quality control. Texts are also automatically checked for plagiarisms (by copyscape) and the specified keyword density.
  • You will be sent the faultless results for approval.

Contact our sales team for personal consultation and project discussion.

What preliminary information is needed for an offer?
Depending on the service requested we will need the following specifications:

AI Training Data Sets
Type of training data, number, regions/countries, formats, quality requirements.

Text creation
Text length, text language, number of texts, quality requirements

SEO texts
Text length, text language, number of keywords per text, keyword density, number of texts, quality requirements

Surveys
Topic of the survey, length of the survey, target group, number of required returns

Web research
Type of information to be researched, amount of information/ data sets to be researched or lists of topics or URLs to complete

Categorization
Type of data to be categorized, information regarding the allocation criteria, categories requested, quality requirements

Tagging
Type of files to be tagged, keywords, and number of keywords per file

Product Data Management
Language of the data which have to be extracted/digitized, type of data, form of data, number of the data which have to be extracted/digitized

Accepting the Result and Quality Control

How is quality ensured?
For each task we select corresponding Clickworkers according to their individual skills. These skills have been verified through trainings and tests. Furthermore, their skills are continuously subjected to evaluation based on the work results. In addition, the high quality of the work results are secured by special quality management measures such as statistic process control, audits, peer reviews and evaluation.
How do I receive the results?
The results are delivered to you by email, or loaded directly into your system/ application via API connection.
Optionally, you will get access to an AWS server where we will upload your results and where you can access the results.
How great is the risk that the results do not meet my expectations?
We discuss the outcome requirements as accurately as possible in advance. Furthermore, when we are dealing with large orders, we agree on a test order to ensure correct and faultless processing.

Payment

What does an order cost?
The costs are calculated according to the amount of time involved and the quality requirements. These vary from project to project. Therefore, per project, you will receive an individual offer on demand.
How and when do I receive the invoices?
Invoices are issued at the end of the month for the results rendered until then, and will be sent to you by mail or email.

Questions regarding the Self-Service Marketplace

Information around the use of our Self-Service Marketplace, as well as the possibility to contact our marketplace customer support, is available at our

Customer Support Desk